TeamViewer, a software provider for IoT, connectivity, monitoring, support, and team collaboration, has announced that its remote access solution is now integrated into PTC’s ThingWorx Industrial Innovation Platform.
The move extends the platform’s reach to allow for embedded remote access functionalities – letting service technicians securely access and control the affected device.
It is expected that such technology will improve and facilitate incident management as operational teams can immediately react and intervene to operational issues to reduce downtime, time to repair, and service expenses.
“ThingWorx significantly accelerates industrial IoT innovation,” said Raffi Kassarjian, general manager Internet of Things at TeamViewer.
“The platform provides the technologies and the tools that let organisations quickly develop, extend and supply IoT applications that make a difference in today’s market. Therefore, this integration is a significant leap forward for our IoT program.”
“Setting up or joining TeamViewers secure remote support session directly from within our platform is a great add-on to ThingWorx,” said Kurt Bager, vice president IoT EMEA, PTC.
“TeamViewer has set the global remote control standard and stands out from the competition because of its unique platform support, which includes Windows, Linux, macOS, iOS, Android, BlackBerry, and other industry specialised operating systems. This is the very fabric that enhances the value of ThingWorx for our users.”